Después de realizar tu compra en nuestra página web, tu pedido será enviado al siguiente día hábil por medio de una transportadora.

En algunos casos pueden presentarse demoras; nuestra empresa no se hace responsable por retrasos en las entregas.

Cali: Entrega en aproximadamente 2 días hábiles después de la compra.

Resto del país: Entrega en aproximadamente 4-5 días hábiles después de la compra.

If you're interested in purchasing our bags outside of Colombia, please contact us directly through WhatsApp at +43 677 631 09096. We’ll provide you with detailed information on special pricing and international delivery times.

At Lucé, we strive to ensure you are fully satisfied with your handcrafted leather bag. Our changes and return policy is designed to make exchanges and returns straightforward and hassle-free.

1. Eligibility for Returns and Exchanges

• Items are eligible for return or exchange within 15 days of purchase.
• To qualify, items must be unused, in original packaging, and with all tags attached.

2. Process for Returns

• Contact Us: Please reach out to our customer support team at LUCEDESIGNS.CO@GMAIL.COM or via WhatsApp +43 677 631 09096 with your order number and reason for return.
• Prepare the Item: Ensure the item is packed securely in its original packaging to prevent damage during shipping.
• Shipping: For domestic orders, you may choose your preferred shipping method. For international orders, we will provide guidance on the shipping process. Please note that return shipping costs are the responsibility of the customer, except in cases of a defective item.

3. Exchanges

• We are happy to offer exchanges for items of equal value. If you would like to exchange an item for a different design or color, please contact us within the 15-day window.
• Exchange shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.

4. Refunds

• Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable.

5. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us within 5 days of receiving your order. We will cover the return shipping cost and arrange a replacement or refund.